• Promotes the interaction of the ZINWA and its publics, the ultimate goal being to create mutual understanding between the Authority and its publics
• Acts as the point of contact for ZINWA during interactions with stakeholders
• Serves as the custodian of the Authority’s image
• Responsible for the Authority’s internal and external communication
• Serves as the Authority’ mouthpiece during ZINWA’s interaction with the Media
• Co-ordinates the smooth holding of corporate functions
• Represents the Authority at marketing and advertising forums such as the Trade Fair and Shows
• Oversees the Authority’s corporate social responsibility activities
• Recommends to senior management public relations strategies
• Promotes customer care