TWENTY-ONE operators-in-charge drawn from major stations across ZINWA’s service centres last week underwent a two-day training workshop at the newly established Tugwi-Mukosi Training Centre.
The group became the first to undergo training at this new facility which ZINWA has established at the country’s largest inland water body.
The operators received training in various disciplines ranging from customer experience management, revenue collection, water quality, water demand management, plant and equipment maintenance and water treatment processes.
Chief Executive Officer, Eng Taurai Maurikira, together with senior executives from the company, also attended the workshop.
Addressing the participants and officially launching the training centre, Eng Maurikira said the organisation strongly believed in the continuous development of its human resources base as such development was critical in the attainment of the Authority’s vision and objectives.
“As an authority, senior management believes in the continuous training and retraining of our people as a way of empowering and reenergising them to deliver their duties better. To this end we are launching this Centre of Excellence to be our own internal centre for the learning and development of our people. This will go a very long way in reducing our training bill.
“Through an elaborate process, we shall always be looking at existing or emerging knowledge gaps which will inform our trainings here and a combination of both internal and external trainings shall be employed. Our firm conviction as management is that continually training staff members is in line with our desire and vision to create a highly customer centric organisation capable of responding to the needs of its clients and stakeholders. For this reason, senior management takes very seriously these trainings and shall always afford all employees a fair opportunity to benefit from the trainings,” said Eng Maurikira.
Eng Maurikira implored the operators-in-charge to work hard, to put to good use the knowledge acquired during the training workshop and to also share the knowledge with their colleagues back at the stations.
He said the role of water in the country’s socio-economic development could not be overemphasised and all employees needed to remain focused since water was going to play a very pronounced and important role in the realisation of the national vision.
“This training is coming at a time when the Government, our shareholder, has already shared with us their desire to transform the country into an upper middle income economy by 2030. Government expects ZINWA, as the water resources management lead agency, to play a very central role in the attainment of this vision considering the centrality of water as an enabler of socio-economic transformation. Everyone within the organisation is therefore expected to give her/his best shot; to put shoulder on the wheel and to exhibit a great spirit of collegiality, so that we can help propel this country forward,” he said.