The establishment of service areas has gained momentum with the assembling of the service area teams going on in earnest.
Starting this year, the Authority will be establishing service areas as part of its efforts to improve operational efficiency, improve service delivery and bring convenience to its clients around the country. The establishment of the service areas entails the demarcation of the country into 21 zones with each zone bringing together water supply stations within its vicinity. A service area team leader will be in charge of a service centre where all the functions such as billing and workshops will also be based.
The introduction of service areas is one of the major recommendations of the workforce planning exercise that ZINWA carried out last year. The exercise recommended that ZINWA needs to take that path for it to attain efficiency and provides cutting edge service.
Director; Water Supply Operations, Eng Albert Mare said the implementation of the concept was going on very well following the appointment of team leaders for the first 14 service areas to be implemented this year.
“Team leaders are on the ground while workshop and revenue collection staff is also being deployed in the respective service areas. ICT is also putting the necessary systems at the various service centres and we are proceeding well. They are also putting together a billing system that recognizes the new service areas,” said Eng Mare.
“There has been a lot of excitement from the guys on the ground. Everyone is excited about the new arrangement. We are now working on resourcing the service areas so that we give the teams the necessary tools to enable a smooth take-off,” said Eng Mare.
The 14 service areas already under implementation are Harare, Bulawayo, Kwekwe, Mutoko, Mt Darwin, Nyanga, Triangle, Hwange, Beitbridge, Gwanda, Zaka, Chivhu, Karoi, and Gokwe.
Eng Mare said the introduction of these service areas will go a very long way in reducing operational costs for the organization.
“The time taken to respond and resolve issues would be greatly reduced. The distances travelled by our workshops will also be reduced in a very great way. So we are cutting expenses in terms of fuels, on wear and tear of vehicles and the saved resources will be channelled towards the improvement of service,” he said.